1. Overview
At LibertyTV, we prioritize customer satisfaction by offering a high-quality IPTV streaming experience with zero buffering and 4K Ultra HD quality. If you are not completely satisfied with our service, we offer a 5-day money-back guarantee under the conditions outlined below.
2. Eligibility for Refunds
Customers are eligible for a full refund within 5 days of purchase, provided the following conditions are met:
- The refund request is made within 5 days of the initial subscription purchase.
- The customer has experienced significant technical issues (e.g., inability to access channels, continuous buffering) and has contacted our support team for troubleshooting before requesting a refund.
- The subscription was not purchased under a special promotion, discount, or free trial offer.
- Refunds are applicable only for first-time purchases. Renewal payments and multi-month plans are non-refundable unless there is a verified service failure.
3. Non-Refundable Situations
We do not provide refunds in the following cases:
- Incorrect setup or configuration errors made by the user.
- Internet connection problems on the customer’s side, including slow speeds, WiFi instability, or ISP restrictions.
- Failure to use a VPN when required to bypass geo-restrictions.
- Device compatibility issues related to third-party applications or hardware problems.
- Subscription cancellations after the 5-day refund period has expired.
4. How to Request a Refund
To request a refund, follow these steps:
- Email us at contact@libertytv.us with your subscription details and reason for the refund request.
- Our team will review your request and attempt to resolve any technical issues.
- If the issue cannot be resolved, we will process your refund within 5-7 business days to the original payment method.
5. Chargebacks & Disputes
Initiating a chargeback or payment dispute through your bank or payment provider without contacting LibertyTV support first may result in the following:
- Immediate suspension of your IPTV account.
- Blacklist from future subscriptions and promotions.
- Legal action if the chargeback is found to be fraudulent.
We encourage you to contact our support team first so we can resolve your issue quickly.
6. Policy Changes
LibertyTV reserves the right to modify this refund policy at any time. Any changes will be updated on this page with a revised effective date. We recommend reviewing this policy periodically.
7. Contact Us
For any refund-related inquiries, please contact us:
Email: contact@libertytv.us
Website: www.libertytv.us